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Why Service Is Important When Hiring an HVAC Company

When hiring a company to install or repair your home or office cooling or heating system, the level of service the company provides can mean the difference between a reliable, efficiently working system and one that may cause repeated problems and discomfort.

That’s why it’s important to look for a company that not only has a good reputation for HVAC installation, maintenance and repairs, but one that is known for excellence in customer service and satisfaction.

What to Expect from HVAC Service

Service begins with the first phone call and extends through billing and any follow-ups made by you or the HVAC company. Good service includes punctual arrivals, thorough inspections and clear communication about any issues found and proposed solutions.

You should expect courteous behavior during all contact, respect for your property, answers to your questions and transparency in pricing, written estimates and detailed invoices. A reliable HVAC company will also guarantee their work, providing warranties for parts and labor. This demonstrates they stand behind the quality of their service and are committed to ensuring the comfort and satisfaction of their customers.

Why Quality Service Matters

It’s beneficial to have a relationship with a reputable HVAC company before a disaster such as a system failure occurs. Keeping your system operating at peak efficiency through regular maintenance can lower energy use and costs. In addition, proper maintenance improves your system’s performance and extends the life of the equipment.

Regular servicing also ensures the safety of your HVAC system, preventing dangerous malfunctions such as carbon monoxide leaks. It also maintains air quality by keeping filters and ducts clean, which directly impacts the health of people in your home or office.

What to Look for When Hiring an HVAC Company

Whether you’re hiring an HVAC company to install, repair or maintain your system, you’ll want one that is licensed and insured. Verify the license and insurance information to protect against liability. Industry certifications and training, including U.S. EPA Section 608 Technician Certification, Air Conditioning Contractors of America (ACCA) A2L Safety Training and Refrigerant 410A certification, indicate their level of industry knowledge and expertise.

You’ll also want to look at online reviews and talk to other customers about their experiences with the company and make sure the company offers and has a good reputation with all the services you need. Ask about specifics such as turnaround time for emergency and non-emergency service. Check out the Better Business Bureau and social media. Examine warranties and service agreements as well.

While it may seem like a lot of work to find an HVAC company, it’s worth the effort to ensure you hire a company that performs quality work and offers excellent service when you need it.

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